1. Who we are
Elite RV Limited (referred to as “Elite RV”, “we”, “us” or “our”) operates this website and provides campervan sales, custom conversions, upgrades and related services from Christchurch, New Zealand.
This policy explains how we handle personal information under the New Zealand Privacy Act 2020. It applies to information collected through this website and during website-related enquiries and communications.
2. Information we may collect
We collect only information that is reasonably necessary for our business activities. Depending on how you interact with us, this may include:
- your name, email address, telephone number and location;
- details included in an enquiry, such as your vehicle, travel plans, preferred layout, budget, timing or service requirements;
- correspondence, quotations requested and records of our communications;
- information you choose to provide through contact or enquiry forms;
- technical information such as your device type, browser, IP address, pages viewed, approximate location and website interactions; and
- cookie, analytics, performance and security information.
Please do not send us sensitive information that is not needed for your enquiry.
3. How we collect information
We generally collect personal information directly from you when you submit a form, email or telephone us, visit our workshop, or otherwise communicate with our team.
We may also receive information from a person acting on your behalf, a referral or business partner, a service provider, or a publicly available source. Where the Privacy Act requires it, we will take reasonable steps to ensure you are aware of the collection and the matters required by Information Privacy Principle 3A.
4. Why we use your information
We may use personal information to:
- respond to enquiries and understand what you are looking for;
- prepare estimates, quotations, design discussions or appointment arrangements;
- provide, administer and improve our products and services;
- communicate about an existing or potential project;
- operate, maintain, analyse and secure our website;
- detect misuse, fraud, technical faults or security threats;
- meet accounting, insurance, regulatory and legal requirements; and
- send marketing communications where you have agreed to receive them or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time.
5. Cookies and analytics
Our website may use cookies and similar technologies that are necessary for website operation, remember preferences, help forms function, measure traffic and performance, and improve security.
We may use analytics or measurement providers, including Google services or similar tools. These providers may collect technical and usage information under their own privacy terms. You can restrict cookies through your browser settings, although some website features may not operate correctly.
6. When we may share information
We do not sell personal information. We may share information only where reasonably necessary with:
- website hosting, email, form, analytics, information-technology, security and data-storage providers;
- professional advisers, insurers, finance or service partners involved at your request;
- contractors or suppliers helping us respond to or deliver an agreed service;
- regulators, courts, law-enforcement agencies or other parties where required or permitted by law; or
- another party with your authority.
Some service providers may process or store information outside New Zealand. Where applicable, we take reasonable steps to ensure overseas disclosures meet the requirements of the Privacy Act 2020.
7. Storage, security and retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as it is reasonably required for the purposes described in this policy, to maintain appropriate business records, or to meet legal obligations. We then securely delete, anonymise or dispose of it where practicable.
If a privacy breach is likely to cause serious harm, we will make the notifications required by the Privacy Act 2020.
8. Accessing or correcting your information
You may ask for access to personal information we hold about you, or request that it be corrected. Contact our Privacy Officer using the details on this page. We may need to verify your identity before responding.
We will respond in accordance with the Privacy Act 2020. In limited circumstances the Act may permit or require us to withhold information.
9. Third-party websites
Our website may link to other businesses or services, including finance providers, mapping services and Vibe Rentals. Those websites are operated independently and have their own privacy practices. We recommend reviewing their policies before providing personal information.
10. Privacy concerns
If you have a privacy question or concern, please contact our Privacy Officer first at info@eliterv.co.nz. We will take reasonable steps to investigate and respond.
You may also make a complaint to the Office of the Privacy Commissioner.
11. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page with its updated date.